What to do if you think the decision about your Housing Benefit or Council Tax Reduction is wrong

When you apply for Housing Benefit and/or Council Tax Reduction, we will give you a decision in writing about your claim. If you disagree with it, you can ask us to look at it again.

There are different ways in which you can do this.
You can contact us to:
• ask us to explain our decision;
• ask us to look at your claim again; or
• appeal against our decision to an independent tribunal.

Housing Benefit Appeals

Disputes relating to Housing Benefit decisions must reach the benefits department within one month of the date at the top of the letter telling you about the decision.

A dispute form can be downloaded for your use should you wish to dispute our decision:-

http://www.carmarthenshire.gov.uk/English/advice/benefits/Documents/Dispute%20Form.pdf%20April%202013.pdf

Please see Housing Benefit Appeals Guidance for further information.

Council Tax Reduction Appeals 

Disputes relating to Council Tax Reduction can be made at any time, however if you have already submitted an appeal to the local authority and:-

1. you have not received a reply within 2 months, or

2. you have received a reply and are still not happy with the decision,

you can appeal directly to the Valutaion Tribunal.

Forms are available via the attached link:-

http://www.valuation-tribunals-wales.org.uk/en/council-tax-reduction-appeals/index.php