Here are the ways in which we gather customer feedback:

• Carmarthenshire County Council Customer Satisfaction Survey (telephone survey for telephone contact and paper survey for face-to-face contact)
• National ‘One-Stop-Shop’ Benchmarking Group Customer Satisfaction Survey
• Customer Comment Cards which are available in Customer Services Centres
• Via Carmarthenshire Citizens’ Panel surveys
• Via Carmarthenshire 50+ Forum surveys
• Via Complaints and Compliments procedure
• Via our Residents’ Attitude survey
  

Your feedback helps us to improve what we do. We have provided some examples of the positive changes we have made after hearing from you in our ‘You Said…..We did….’ campaign.

You said: “more help for dyslexic people”
We Did: All our staff have received our Internal Training Guidance for Alternative Communication Format

You Said: “Please could you photocopy a bit cheaper”
We Did: Our corporate policy has been amended and now photocopying costs for relevant council information has been lowered

You Said: “Tea / Coffee facilities”
We Did: This has been researched, but unfortunately, we are unable to provide Tea / Coffee facilities due to health and safety reasons (risk of burning)

You Said: “Seating too low (for elderly and disabled)”
We Did: We have provided chairs with high seats in response to requests from those who find low/standard height seating difficult

You Said: “It was very draughty at the desk due to the doors opening regularly”(Llanelli Customer Service Centre)
We Did: We have installed a new screen which will act as a wind barrier

Please continue to feedback your comments - unless you tell us we can’t do anything.

Customer comments cards are freely available – please ask the Customer Service Officers or alternatively contact us on 01267 234567.

Your feedback

If you have any queries or feedback regarding our service, please contact us. We would welcome your feedback or comments.