Community alarm services include dispersed and ‘hard wired’ services that are usually provided in sheltered and purpose built disabled persons’ accommodation. Community alarm services enable people to call for assistance from a call centre or an on-site member of staff.

Where support is provided in the home of the individual service user. This is usually short term as the support ‘floats off’ to someone else who needs it.

A data set of information on the presenting needs of individuals who require accommodation related support. This data set is to be completed by as wide range of users and potential users as is practicable in order to allow Supporting People teams to assess needs for SPRG services.

Sheltered Housing is a group of flats or bungalows where all residents are older people (usually over 55). There are usually some common facilities that all residents can use - such as a residents' lounge, a garden and often a laundry.

Where the accommodation is permanently provided with the support.

Payments for your individual flat or bungalow.

A flat with its own kitchen, bathroom and private entrance.

Payment for other services e.g. communal areas and lifts.

An agency that provides services to people living in supported accommodation and older person’s services. This may include housing associations, local authorities, voluntaries sector or private sector bodies.

Payment for the Sheltered Scheme.

This is a broad term used to describe housing where people receive support funded through the Supporting People Revenue Grant. In practice, housing may refer to a hostel, shared living environment, cluster accommodation or a person’s own home.