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Housing Service Standards 
housing standards - customer care officer answering the phone

We aim to provide an excellent service to our tenants and service users.

To help us achieve this we have produced a series of service standards that make it clear what you can expect from us and which can be used to measure our performance. 

These have been developed in consultation with staff, tenants and service users.

We check that we are meeting these standards by carrying out spot checks & regular inspections, asking for your feedback through questionnaires and monitoring the complaints we receive about our service.

We will report our performance against the standards in our quarterly newsletter “Housing News”.

Please click on links below to download a pdf version of the service standards for the area you are interested in.

What you can expect when you contact Housing Services.

 Customer Care.pdf (238 KB)

What you can expect from our estate and tenancy management service.

Estate Management.pdf (303 KB)

What you can expect from our rents service.

Rent Management.pdf (135 KB)

What you can expect from our sheltered housing & careline service.

Sheltered Housing and Careline.pdf (153 KB)

What you can expect from our repairs and maintenance service.

Housing Repairs.pdf (211 KB)

What you can expect if you apply for a Council home or if you are homeless.

Housing Options.pdf (211 KB)

What you can expect if you want to make an adaptation to your home or apply for help to maintain your home.

Home Improvement.pdf (169 KB)

Our commitments to customer care.

Housing Services Core Standards.pdf

To view the PDFs on this site you will need the Adobe Acrobat Reader.

Page last updated on 16/9/2014